TheExchang is the leading peer-to-peer marketplace that lets you directly trade Bitcoin with people like you, all over the world. The community is 30 million strong and growing every day! What can you actually do on TheExchang's platform? Connect with other TheExchang Citizens to buy and sell Bitcoin (BTC), Tether (USDT), and USD Coin (USDC). When selling cryptocurrency, you decide the price and the payment methods you'll accept. You control your financial future on TheExchang! Store your cryptocurrency in our free Wallet and transfer coins to other TheExchang wallets for free! No bank? No problem. With TheExchang, you can use over 400 payment methods, including PayPal and other eWallets, prepaid debit cards, and gift cards. With our escrow system and dedicated Customer Support team, TheExchang is also extremely secure, and we’re constantly working to keep it that way. TheExchang is built for the people. We aim to improve the financial lives of the 100%, not just the 1%.

Your security is our highest priority, which is why we've taken extreme security measures to keep users safe in the marketplace. We have a strict verification process that helps ensure we know our customers and an army of dispute and fraud prevention analysts to help make sure trades run smoothly and to keep bad actors away from the marketplace. We also have an escrow feature in place where the crypto being traded is safely held until the trade is complete. This safeguards your money and helps make sure the crypto goes to the right party in case of disputes. We use BitGo as our wallet service provider, which is one of the most secure and high-tech services on the market. Additionally, we provide you with all the means to protect your funds within your TheExchang account, like setting up two-factor authentication when you log into your account and send crypto out of your TheExchang wallet. To top it all off, we have some of the best cybersecurity professionals on our team who work around the clock to make sure our users and platform are safe from harm and hackers. If you’re looking for more information on your safety in the marketplace, check out these articles: How to stay safe on TheExchang Is my TheExchang wallet secure? Is TheExchang trustworthy? TheExchang has an AML policy, we comply with Office of Foreign Assets Control ("OFAC") sanctions, we’re a regulated financial entity, and we’re trusted by over 5 million users. See what our users have to say about us through our reviews!

Our core principle is centered on the notion that Bitcoin should be available and open to all individuals, regardless of their geographical location. However, we recognize that in some nations, the use of our platform, TheExchang, may be limited due to economic sanctions imposed by governing bodies. List of Banned Countries, OFAC As of August 2023 As a US company, we comply with Office of Foreign Assets Control ("OFAC") sanctions. The OFAC is a division of the US Department of the Treasury that administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries and regimes, terrorists, international narcotics traffickers, those engaged in activities related to the proliferation of weapons of mass destruction, and other threats to the national security, foreign policy, or economy of the United States. As such, some are broad-based and oriented geographically (i.e., Cuba, Iran). Others are “targeted” and focus on specific individuals and entities. OFAC banned countries Users and traffic from the following countries are banned from TheExchang : Belarus Burundi Central African Republic Sanctions Cuba Crimea, Donetsk, and Luhansk Regions of Ukraine Iran Iraq Lebanon Libya North Korea Russia Somalia South Sudan-related Sanctions Sudan and Darfur Syria Venezuela Yemen OFAC grey/high-risk countries Users from these countries have to verify their ID before they can send out or sell cryptocurrency: Albania Bosnia and Herzegovina Bulgaria Democratic Republic of Congo Croatia (Hrvatska) Kosovo Macedonia Montenegro Republic of Congo Romania Serbia Slovenia Ukraine Zimbabwe Additionally, as we fully cooperate with all OFAC, Specially Designated Nationals (SDN) and Blocked Person lists, we block individuals who threaten international stabilization efforts as defined by OFAC in the regions of: Balkans The Democratic Republic of the Congo-Related Western Balkans area and Belarus as part of Ukraine-/Russia-Related Sanctions Venezuela-related sanctions Zimbabwe-related sanctions Restrictions For Users in Canada and in Select US States Due to regulatory restrictions, TheExchang is unable to offer services to individuals located in Canada, as well as the states of Alaska, Arkansas, California, Connecticut, Delaware, Florida, Hawaii, Idaho, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Puerto Rico, South Carolina, South Dakota, Texas, Utah, Vermont, Washington, and West Virginia (collectively known as “restricted states”). Please be advised that if you are located in any of these areas, your TheExchang account will be banned and you will not be able to access it while there. All accounts with an IP registered in Canada and the restricted states and all accounts with an address verified within Canada and the restricted states will be banned. All accounts using a driver's license, Passport, or ID card to verify their identity from Canada and the restricted states will be banned. USDT and USDC Restrictions Due to regulatory restrictions, we must prohibit access to Tether (USDT) and USD Coin (USDC) for TheExchang users residing in Texas. This includes trading, withdrawing, depositing, and converting USDT/USDC. We understand that this may cause some inconvenience, and we apologize for any inconvenience this may cause. However, we are fully committed to complying with all relevant laws and regulations and are actively working towards further expansion. We appreciate your understanding and look forward to serving you in the future.

In this guide, we'll teach you how to buy your first cryptocurrency on the TheExchang marketplace in three simple steps. If you want to create your own offer, please see our article on creating offers. Step 1: Setting up search requirements 1. Create an account or log in to your TheExchang account, hover over the Buy arrow, and click your preferred cryptocurrency. The page with offers to buy cryptocurrency appears. 2. Click the Show All or Any Payment Method field and select your preferred payment method to buy crypto in the dialog box that appears. Alternatively, click View offers for all payment options to see a list of all payment methods available. 3. Click Any Currency and select your currency from the list. Enter the amount you want to trade in the Any amount field. You can leave the Any amount field empty if you do not have any specific amount in mind. 4. Select your country from the Location list. 5. Click SEARCH FOR OFFERS. The offer list is updated according to your search requirements. Step 2: Finding an offer 1. Browse through the list of offers. The list begins with offers that have: Sellers with the best rating and reputation Sellers who are the most active on the platform and are ready for instant trade The most profitable margin Check the tags and labels for additional information about the offer. When you find an offer you like, click Buy. Note:Your trade hasn’t started yet at this point. The Offer page then appears. Study all the details of the offer, such as: Buying limits: is the offered amount neither too low nor too high? Seller’s rate: does it look profitable for you? Time limit: will you manage to execute the payment within this timeframe? Offer terms: is the seller requesting additional documents or making specific requests as part of the trade procedure? 2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click Buy Now. You can click Take a Tour to receive a walk-through of the process in case you have any questions or doubts. The Trade Chat page will then appear. Note:At the moment when the trade starts, the cryptocurrency rate is fixed and will not fluctuate. Step 3: Trading 1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully. 2. Make the payment and click I have paid. 3. The self-declaration dialog box then appears. Click Yes, I have paid. Note: You can always cancel the trade by clicking the Cancel button. If you have already sent a valid payment, never cancel the trade. Please keep in mind that the cryptocurrency will be released from the escrow system and sent back to the seller once the trade has been canceled. Instead, submit a dispute to lock the cryptocurrency in the escrow system and notify our moderators of the situation so they can help sort things out between you and your trade partner. You should only cancel a trade if you're not ready to send the payment and/or disagrees with your trade partner's offer terms. In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case. The seller then releases the cryptocurrency from the trade escrow to your TheExchang wallet. At this time, the trade has been completed successfully. Tip: After the seller of cryptocurrency has released funds from the trade escrow into your TheExchang wallet, consider leaving feedback. This helps other traders understand who they are dealing with. You can click the "Click to add Username to your contacts" to quickly trade with them in the future and add a user to your Trade Partners list. This will help you create your own trading community with users you trust. If you need a public receipt of the BTC transaction, click Public receipt at the bottom of the page. Check out our tips for buying cryptocurrency for more information. If you want to sell cryptocurrency, explore this guide.

If you’re buying Bitcoin, the current minimum is 10 USD or its equivalent in other currencies. If you’re selling, then the minimum is 0.001 BTC.

Sellers should mention what they expect and what you will need to provide. For example, for gift cards, many sellers require a receipt showing that the gift card was bought legally and also establishing that you are indeed the owner of the gift cards. If this information is requested and you cannot provide it, then it is better not to proceed with the trade. If you can meet all the requirements, then make sure you have everything ready before you start the trade.

Once you’ve clicked the Paid button, the countdown timer stops, and the trade can no longer expire. This is important because if you send the seller the payment information, such as a gift card code, and the offer expires, then the escrow is released and you won’t get your cryptocurrency. The Paid button also provides security from dishonest or forgetful sellers. If you click the Paid button and you haven’t paid, the seller might think you’re a coin-locker or someone trying to scam them. Be sure to click the button only once you’ve paid to prevent complications.

Brokering is when you buy a gift card code from someone, thinking you can sell it later to someone else. Even if you checked the code when you bought it, the person who sold you the code can use it anytime without your knowledge, and this is why it is against the TheExchang Terms of Service. If you keep trying to give sellers used codes, you will be reported and banned from trading on TheExchang as it is not only a waste of your own time but also that of others. Remember to only use gift cards you have bought yourself.

You must be the actual payer and the original owner of the submitted payment (Owner of the gift card, credit card, bank account, or account on an online payment platform). Being a middleman in paying for the cryptocurrency is not allowed and can be considered a scam.

They go through a lot of tough customers, and being polite can save you a lot of time. Being polite is about a lot more than your language; it’s about following their instructions as well. Note that if there is a dispute, the moderator will take language into account.

Cryptocurrency trades are not always instant, and the duration of the trade depends on several factors, such as: Payment method Some payment methods take more time than others due to the time needed for the payment to be processed or any verification that may be needed between the buyer and the seller. Availability of the seller Although offers are published and active, the seller may not always be online. Offer terms and instructions Some sellers have specific conditions and steps for you to follow, which may take some time. Actions to speed up your trade: Read the terms of the chosen seller before starting a trade Go through the terms carefully to ensure that the deal matches your needs. Chat directly with the seller Cryptocurrency sellers will often reply to inquiries directly, saving both you and their time. Choose offers with sellers who are online When the seller was last seen online is clearly shown under the seller’s name.

There are a variety of cash payments that you can use to buy or sell cryptocurrency on TheExchang. Here's what you need to know: Before trading Before buying cryptocurrency with cash payments, here are a few things to consider: In the case of some disputes, it is very difficult for TheExchang to provide assistance; be ready to file a Police report in such cases. Trading Searching for an offer The first step to buying cryptocurrency with cash is to look for an offer that accepts cash as payment. You’ll also need to enter the amount you wish to purchase and your preferred currency When you find the offer that suits you, be sure to read the offer terms before starting the trade. This will give you a brief summary of what the seller requires from you regarding the payment. After reading through the offer terms and confirming that you can comply with all the requirements, it’s time to start the trade. Once the trade has begun, a more specific set of instructions should appear for the meetup. Usually, for cash trades, sellers will require a teller receipt from you. If, at any point during the trade, you feel confused about the instructions, feel free to send a message to the seller via trade chat. They should be able to help you with any questions that you may have. Creating an offer To buy cryptocurrency with a cash payment, you can also create your own offer. Here are some things to consider: Set a margin you find profitable, as no negotiations during the trade are allowed. Write down clear offer terms and instructions. Make it clear how you provide proof of payment and how much time you need to conduct the payment. After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and make the payment. Completing a trade The payment process itself is usually quite simple. In any case, always make sure you have the correct details of the recipient and all possible proof of making the payment, and remember to click the Paid button in the trade chat. Once the seller has released BTC into your wallet, the trade is complete. After a trade Once the trade is completed, you can leave appropriate feedback for your trade partner.

This article gives you an overview of how to buy/sell cryptocurrency on TheExchang using online wallets such as PayPal and Skrill. Before trading Before buying cryptocurrency with your online wallet, please ensure that you have sufficient funds on it and that your transaction will not be blocked due to your daily limit or other geographical restrictions. Trading Searching for an offer The first step to buying cryptocurrency with online wallets is to look for an offer for the online wallet of your choice. You’ll also need to enter the amount you wish to purchase and your preferred currency. After you find a suitable offer, read the offer terms before opening the trade. This will give you a brief summary of what the seller requires from you regarding the payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. The seller’s requirements may vary depending on the online payment method you’re using. For example, online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID. Creating an offer To buy cryptocurrency with online wallets, you can also create your own offer. Here are a couple of tips for your offer: Set a margin you find profitable, as no negotiations during the trade are allowed. Write down clear offer terms and instructions. Make it clear as to who will be bearing the transaction fee, if any. After creating and publishing your personalized offer, wait for a seller to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner and transfer funds to the account provided. Completing a trade Once you have paid the seller and uploaded proof of your payment, click Paid. Your payment is not confirmed unless you click Paid and if you forget to do so, the trade will eventually expire and the cryptocurrency will go back from the trade escrow to the seller. The last step is for the seller to confirm the payment. Please be patient, because this may take some time. Once the seller has confirmed the payment, they should release the cryptocurrency to you and complete the trade. After a trade Once the trade is completed, you can leave appropriate feedback for your trade partner.

The price of Bitcoin relative to the dollar changes constantly every day and determines how much you get from trades on TheExchang. The amount of bitcoin you get also depends on whom you buy it from. Some TheExchang sellers will sell you bitcoin with only a 5% margin, while others may set a margin as high as 50%. It is entirely up to the seller to set the price, and you can choose to accept their terms or find a better offer that matches your expectations.

On TheExchang, the market price of bitcoin is calculated as an average of the rates found on three different exchanges (Coinbase, Bitstamp, and Bitfinex). This is the rate that most sellers will use when you try to buy bitcoin. However, on TheExchang, sellers can define their own price. The price is usually slightly higher than the exchange price because of the convenience and speed you enjoy while trading bitcoin. The ultimate price of bitcoin is entirely up to the seller, and it is your responsibility as a buyer to look for and identify the right offer for you.

If all other bank transfer offers have a less profitable margin then this trade would be a good idea. The profit or loss of a trade depends on the performance of bitcoin in the days following your purchase. If the bitcoin price goes up, then you will be able to sell it and make a profit. If the price goes down, you may incur a loss if you try to sell it.

You can sell cryptocurrency and get paid using 500+ payment methods. Here's how you can find buyers by browsing existing offers on TheExchang. Step 1: Setting up search requirements 1. Create an account or log in to your TheExchang account, hover over the Sell arrow, and click your preferred cryptocurrency. The page with offers to sell cryptocurrency will then appears. 2. Click the Show All or Any Payment Method field and select your preferred payment method to sell crypto in the dialog box that appears. Alternatively, click View offers for all payment options to see a list of all payment methods available. 3. Click Any Currency and select your currency from the list. Enter the amount you want to trade in the Limit field. You can leave the Any amount field empty if you do not have any specific amount in mind. 4. Select your country from the Offer Location list. 5. Click Search. The offer list is updated according to your search requirements. Step 2: Finding an offer 1. Browse through the list of offers. The list begins with offers that have: Buyers with the best rating and reputation Buyers who are the most active on the platform and are ready for instant trade The most profitable margin Check the tags and labels for additional information about the offer. When you find an offer you like, click Sell. Note:Your trade hasn’t started yet at this point. The New Trade Request page then appears. Study all the details of the offer, such as: Selling limits: is the offered amount neither too low nor too high? Buyer’s rate: does it look profitable for you? Offer terms: is the buyer requesting additional documents or making specific requests as part of the trade procedure? 2. Enter the amount you are ready to trade in the traditional currency field or cryptocurrency field. Click SELL NOW. 3. In the dialog box that appears, click I understand the risk; proceed to sell. 4. A new caution dialog box appears. Confirm reading the warning by clicking I understand. Then the Trade chat page appears. Note: When the trade starts, the cryptocurrency rate is fixed and will not fluctuate. Cryptocurrency is moved from your personal TheExchang wallet to the trade’s secure escrow. Step 3: Trading 1. Discuss the necessary details with your partner using our trade chat and follow their instructions carefully. 2. Once your trade partner has made the payment, click Release. Double-check if the amount sent to you is correct. Confirm sending BTC to the buyer by clicking Release in the dialog box that appears. Note: Only the buyer can cancel the trade. In case of any trouble or disagreement, click Dispute to invite our moderators to investigate the case. You can click Report a problem to file a report. If the trade expires, you can reopen it by clicking Reopen escrow. The seller will then release cryptocurrency from the trade escrow to the buyer's TheExchang wallet. At this time, the trade has been completed successfully. Tip: After a trade, consider leaving feedback for your trade partner. This helps other traders understand who they are dealing with. Warning: If your country is on the OFAC grey list, selling cryptocurrency requires you to verify your ID. Check out our tips for selling cryptocurrency for more information. In case you want to buy crypto, see the following guide. If you want to create your own offer, please see our article on creating offers.

Brokering is when you buy a gift card code from a third party and resell it later to someone else. This goes against the TheExchang Terms of Service and is strictly prohibited. This rule applies both to e-codes and physical gift cards.

Offensive language and disrespectful tone are not allowed on our platform. Be understanding of buyers, as some of them may lack trading experience. If you face any serious issue with your trade partner, do invite our moderators by starting a dispute.

It’s important that you know what the minimum trade amount set on TheExchang is. Currently, the minimum trade amount is 10 USD to buy cryptocurrency. If you are selling cryptocurrency, the minimum is 0.001 BTC.

It’s important that you do not give other users your contact information to do a trade outside of the TheExchang trade flow. TheExchang escrow must be used at all times, or your account may be banned. By avoiding paying escrow fees to our platform while trading outside our escrow service, you expose your BTC to much higher risk, as our investigation team will not be able to assist you in the event of an argument.

Bank Transfers are a popular payment method on TheExchang. This article will show how to sell cryptocurrency with our automated Bank Transfers. Before trading Before you start selling cryptocurrency with Bank Transfers, here are a few things to consider. Make sure your bank account is ready to make transactions, and check if the account has any transaction limits or geographical restrictions in place. Also, consider using a bank that can easily provide proof of payment with all of the details visible on one page or pdf file. The required details for proof of payment on TheExchang are: Account holder’s first and last name. Bank’s name and logo. Transaction date, time, and status Sender’s account number and full name. Trading Searching for an offer The first step to selling cryptocurrency via Bank Transfer is to look for an offer that accepts Bank Transfers as payment. You’ll also need to enter the amount you wish to sell and the currency you prefer. After you find a suitable offer, you’ll need to read and accept the new offer terms before the trade begins. These offer terms are set by TheExchang and outline how the trade should be carried out. Once the trade starts, the trade chat will be disabled. We now automatically send the buyer and seller’s bank account details to each other, making Bank Transfers even safer and easier. Creating an offer To sell cryptocurrency via Bank Transfer, you can also create your own offer. Here are a couple of tips for your Bank Transfer offer: Set a margin you find profitable, as no negotiations during the trade are allowed. If you’d like to use the old Bank Transfer process and set your own offer terms. After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner. Completing a trade Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if you’ve received the payment on your end. The last step for you is to release cryptocurrency from the trade escrow. Only click the “Release” button if you are absolutely sure you have received the payment. After a trade Once the trade is completed, you can leave appropriate feedback for your trade partner.

On TheExchang, we provide the option to sell cryptocurrency for debit or credit cards, including prepaid cards. This article gives you an overview of selling cryptocurrency using any of the supported cards. Before trading Before selling cryptocurrency for a debit or credit card, please make sure that you have the means to check the balance on the card and that you are fully aware of how to use the funds as soon as possible. Trading Searching for an offer The first step to selling cryptocurrency for debit or credit cards is to look for an offer that accepts the specific card type you have. You’ll also need to enter the amount you wish to sell and the currency you prefer. After you have found a suitable offer, be sure to read the offer terms before opening the trade. This will give you a brief summary of what the buyer will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear. These are called trade instructions. What the buyer will require from you will vary depending on which specific payment you’ll be using. Creating an offer To sell a cryptocurrency, you can also create your own offer. Here are a couple of tips: Set a margin you find profitable, as no negotiations during the trade are allowed. Write down clear offer terms and trade instructions. After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner. Completing a trade Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end. The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. After a trade Once the trade is completed, you can leave appropriate feedback for your trade partner.

There are a variety of online wallets, such as PayPal and Skrill that you can use to sell cryptocurrency on TheExchang. This article gives you an overview of selling cryptocurrency using any of the supported online wallets. Before trading Before selling cryptocurrency with your online wallet, please ensure that the sender’s transaction will not be blocked due to your daily limit or other geographical restrictions. Trading Searching for an offer The first step to selling cryptocurrency with online wallets is to look for an offer for the online wallet of your choice. You’ll also need to enter the amount you wish to sell and your preferred currency. After you find a suitable offer, be sure to read the offer terms before opening the trade. This will show you a brief summary of what the buyer will be requiring from you in regards to payment. Once you have started the trade, a more detailed set of instructions will appear in the trade chat. These are called trade instructions. Buyers will always ask for your online wallet details. The buyer’s requirements may vary depending on the online payment you’re using. For example, traders with online wallets such as PayPal, Skrill, and Neteller will normally require an image of your ID. Tip: Make sure the name on the online wallet account matches the name on TheExchang. Read more in our article about safety tips. Creating an offer To sell cryptocurrency via online wallets, you can also create your own offer. Here are a couple of tips for your offer: Set a margin you find profitable, as no negotiations during the trade are allowed. Write down clear offer terms and instructions. Make it clear who will be bearing the transaction fee, if any. After creating and publishing your personalized offer, wait for a buyer to start a trade with you. Once a trade has started, you will receive a notification. Feel free to discuss all the necessary details with your trade partner. Completing a trade Once the buyer has paid you, marked the trade as Paid and uploaded proof of payment, double-check if the payment has been successful on your end. The last step for you is to release cryptocurrency from the trade escrow. Click the Release button only if you are absolutely sure about receiving the payment. After a trade Once the trade is completed, you can leave appropriate feedback for your trade partner.

TheExchang offers more than 500 payment methods to buy and sell cryptocurrency. Some of these payment methods require additional caution. As a seller, you should be aware of these specifics to increase the safety of your cryptocurrency and have an overall pleasant experience on TheExchang. Cash Payments Ensure that the buyer deposits cash in your name, and ask for the receipt. Make sure that you are trading with the actual person making the deposit. Avoid dealing with third parties in such situations. Online Wallets Ensure that the buyer’s account is verified on the wallet service provider (i.e. verified PayPal account). Ask for the buyer’s ID. Make sure the user’s full name matches both their ID as well as their online wallet account. Ensure that you are trading with the owner of the account and that no third parties are involved. For extra precaution, you can ask the buyer to write on a piece of paper the confirmation of the purchase of cryptocurrency along with the trade ID, including the trade amount, and take a picture of it. In case of a chargeback, you can show this picture as evidence. Paypal specific tips: Ask for a selfie with ID and a note saying, “I am making payment of x.xx to email address + real name." Make sure the person has sufficient balance in their account and they pay directly from their account. If they pay by card, a chargeback is much less likely to occur. Stick to low amounts and limit new buyers to one trade per day/week to limit chargeback risks. Accept payments only from verified PayPal accounts to ensure they have a bank account linked to it. This will help in case of chargebacks as PayPal will have information about such users. Make sure that payment comes as a single transaction from the Paypal account owner. Prefer payments as “Friends and Family”. Debit/Credit Cards This method is just as risky as online wallets as you could easily be charged back. Use the same precautions as for online wallets. Gift Cards To avoid gift card deactivation, ask for a receipt and make sure the gift card is bought with cash. Be aware of card resellers. If the card was obtained from third parties, there is a risk of the card becoming invalid during or after the trade. Ask everyone to provide a picture with their username and trade ID. Be careful when accepting e-codes or gift cards bought with debit/ credit cards, as any debit/ credit card purchase can be charged back. Check out our guides on selling cryptocurrency and creating a sell cryptocurrency offer.

Margins are the difference between your offer price and the Bitcoin market price. It determines how much you stand to earn or lose in a trade.

When buying crypto, a positive margin (+) means that you’re buying crypto at a price higher than the market price, and a negative margin (-) means that you’re buying crypto at a lower price than the market. Buying crypto with a negative margin (-) typically means you save money. How it works: You can start by creating an offer by clicking the New Advertisements button under My Advertisements page. After you decide to sell or buy crypto and select a payment method, go to the trade pricing section. You will see a section called Offer Margin when setting up your trade. Note: Offer Margins are done in percentages, not in specific currency amounts. You can make your Offer Margin a positive (+) or negative (-) percentage. There are two options when making your Offer Margin. The first is the basic version, where you only decide on your percent Offer Margin. The other option is the advanced version. In the advanced Offer Margin option, you can use the market price from different sources, like Gemini, Kraken, and Binance. You can also choose the price point as well. After you complete the above steps, that’s it! You’ve successfully finished making your Offer Margin. You can continue filling out the rest of your offer like you normally would.

TheExchang has no margin limits.

Sometimes, an offer will be removed from the marketplace because it may harm the TheExchang community that buys and sells cryptocurrencies. Here’s a short list explaining why offers are removed from the TheExchang marketplace: Changing the terms and instructions - Do not change the terms and instructions you agreed to with your trade partner after starting the trade. Sharing contact information - Do not attempt to communicate outside of TheExchang s trade chat with your trade partner. Giving out personal information is how fraud and identity theft start. This includes WhatsApp, Telegram, phone numbers, email, etc. Being unresponsive with your trade partners - Do not create an offer; become unresponsive with your trade partner once the trade is initiated. Being disrespectful - Do not use profanity, hate speech, or other offensive or vulgar messaging in your offer. TheExchang has a zero-tolerance policy for this type of behavior. The payment method was restricted - Offers can be removed from the marketplace because the payment method selected has been restricted in your location. If you want more information, please look at this article. Violation of TheExchang’s Terms of Service - If there’s a violation of TheExchang’s Terms of Service, your offer may be removed. If our system detects that your offer has a very low chance of success (e.g., extremely high margins), your offer may not be visible to other users. We recommend looking at the best offers and model your offers after them. Because the algorithm considers current market conditions, you may need to calibrate regularly to increase or maintain the visibility of your offer. I understand why my offer was removed. What are my next steps? You’ll most likely receive a gentle warning about your offer and why it was removed. You’ll be expected to revert your offer and update the terms and instructions so it doesn’t fit the above mentioned criteria. Additional actions for severe or repeat offenses may be taken, such as being banned from TheExchang or restricting the payment method. I understand why my offer was removed, and now I can’t create a new offer using the same payment method. What are my next steps now? Please contact our support team so we can help get this payment method reinstated for you. Our Marketplace investigations team will verify the request and ensure your account is in good standing before granting access.

Specific requirements need to be met before your buy or sell offer becomes visible to other TheExchang users.

For your offer to be visible on the Buy Cryptocurrency page for potential buyers, you need the following: have the minimum amount of your offer available on your TheExchang wallet. For example, if the minimum trading amount for your offer is 20 USD, you need to have the same or a higher amount of crypto on your TheExchang wallet to make your offer visible on the public list.

On TheExchang, you can create your own offers that suit your requirements and define your own set of terms and conditions for these offers. The offer terms are a short description of your requirements related to the offer shown to your trade partner before the trade starts. Offer terms are added in the third step of the offer creation flow. The key to creating good offer terms is being short and concise about what you expect from your trade partner. Here are some tips for writing good offer terms: Note: Before you begin, ensure that your offer terms align with TheExchang's Terms of Service.

Want to buy crypto on your own terms? Create an offer and dictate your price, how you want to get paid, and in what currency.

1. Click Margin or Fixed Price to choose the cryptocurrency rate you want to use. Note: Margin price — Your offer’s selling price will change according to the crypto's market price. Fixed price — Your offer’s selling price is locked when the offer is created and won’t change with the market price of a cryptocurrency. 2. Choose how much you want to earn on each purchase by inserting the number into the margin field. Set a percentage according to the market price of crypto and your personal trading intentions. This percentage can be both negative and positive. You can read more about the margin here. You will see on the screen a clear explanation of how much you will earn according to the percentage selected. Note: Do not set a low or high percentage to attract customers and negotiate the price within a trade. It is against our Terms of Service. Cryptocurrency sellers look for the best value + user rating. Choose the margin percentage that you think your target audience would value. A positive margin percentage is advised when creating an offer to buy crypto. As a default, we offer a cryptocurrency price, the average ask price between Coinbase, Bitstamp, and Bitfinex. 3. Set offer trade limits by inserting numbers into the Minimum trade amount and Maximum trade amount fields. Here you can choose how much crypto in the traditional currency you want to buy. Note: You can set a range or click Use exact amount to set the sum you are interested in. Once a trade is initiated, the exact trade equivalent in BTC is moved into escrow. 4. Choose the offer time limit by inserting a number into the minutes' field. This indicates the amount of time you have to make the payment. The trade will be automatically canceled if you do not click Paid before the payment window expires.

Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoin, the minimum is 0.001 BTC.

Reputation is a good way to understand how good or bad a trader somebody is on TheExchang. Reputation is an aggregated score displayed on a user’s public profile. Each user can give feedback to their trade partner after completing a trade. You need to remember that only successful trades are eligible for feedback. If you’ve missed the opportunity to leave feedback on a trade, you can still do it by reopening the trade later. You can also make changes to the feedback you’ve already provided about a user.

Log in to your TheExchang account, hover over your username located on the upper right of the page, and click My profile on the context menu that appears. Your Profile page opens up, showing the positive and negative feedback scores you’ve received so far underneath your username. For more detailed information, scroll down to the Feedback tab:

Note: To change your feedback, reopen the trade, choose the new feedback type, edit the comment you've already written, and click Update feedback. You can leave only one feedback for a user per payment method and per currency. Example: You have 5 Amazon gift card trades in USD, 3 Amazon gift card trades in GBP, 5 Bank Transfer trades in USD, and 3 Paypal trades in USD with a user. It means you can leave only four feedbacks in total. However, you can always update the existing feedback according to your latest trade experience. If you leave negative feedback, you will be required to leave a comment. On the last step of a trade, the feedback section appears. Click Positive or Negative, enter any additional comments you have in the comment field, and click Submit

Receiving negative feedback from a trade partner can be frustrating, but it’s important to remember that not all negative feedback can be removed from your profile. Negative feedback will only be removed if it meets our criteria for removal. Feedback on the platform: Must not violate the “Prohibited Use” clause of TheExchang’s Terms of Service Must be relevant Must be unbiased Must be left for completed trades with no chargebacks If you’ve received negative feedback on a trade that you believe should be removed based on the guidelines above, please reach out to our support team. From there, we'll review the request, which must be made within 30 days of receiving the feedback.

All images uploaded in trade chats will have a unique watermark that serves as an added layer of security for the sensitive information sent.

There are also reasons for possessing a clear, non-watermarked picture. One of those reasons, for example, with gift cards is to solve any questions with the gift card company. So how do I get non-watermarked images? The KYC/ID verification process should be completed and successfully confirmed. Images in the trade chat will then be shown without a watermark 24 hours after the cryptocurrency has been released.

You should write a detailed offer instruction to help the buyer send payment and make the transaction process as smooth as possible. Give clear instructions on what you need from the buyer and explain the steps that lie ahead (such as information on documents such as receipts or photos you may require). Remember that a user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Instructions are added in the third step of the offer creation flow. Note: Before you start, make sure that your instructions are in line with TheExchang's Terms of Service. What not to do: Don’t suggest trading outside escrow. Any suggestions to trade off-site are strictly forbidden, and this kind of activity will get you banned from TheExchang. Don’t give any personal contact information. Don’t give links to outside sites or share URLs. You must process the payment on TheExchang. Examples iTunes gift cards Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat as well. If your card doesn’t mark the value, please tell me the denomination. Wait for me to check the card and release cryptocurrency. Remember to click the I have paid button. If, for any reason, you don’t want to continue the trade with me, cancel the trade and let me trade with others instead. Amazon gift cards Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat as well. Upload a picture of the receipt showing that the card was purchased with cash. Wait for me to check the card and release cryptocurrency, and remember to click the I have paid button. If, for any reason, you don’t want to continue the trade with me, cancel the trade and let me trade with others instead. Paypal Upload a picture of your full screen showing that the funds are already available in your PayPal balance. Share your PayPal email. Show proof that your account is verified After you have done the above, I will send you the email address to send funds to. Funds must be sent as “goods and services”. Western Union Send the funds via cash to the following: NAME_HERE, ADDRESS_HERE, etc… Provide me with the following information in the chat: sender name, sender city/state, sender phone number, and the exact payout amount in USD or local currency. Click the I have paid button and wait for me to pick up the funds and release cryptocurrency. Read more on our rules for selling cryptocurrency, tips for buying cryptocurrency, and our guide on writing good offer terms.

If the buyer is the offer owner, they have a 5-minute window to view the trade. If those 5 minutes have passed, you can cancel the trade. If the buyer has viewed the trade but hasn’t clicked the I have paid button yet, your cryptocurrency will be released from the trade escrow when the trade expires. If the buyer clicks I have paid, but you don’t receive any payment, you can ask the buyer to cancel the trade. If the buyer doesn’t cancel the trade, you can click Dispute. From there, our moderators will take a look at the situation.

Trade status determines the progress of your trades, and you can view them from your user dashboard when logged in to your account. There are eight statuses your trade could possibly have: Active funded A trade has started, and funds have been transferred from the seller’s wallet into trade escrow. Paid A buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button. Expired Every trade has a payment window for a buyer to make a payment. When a trade is funded but a buyer fails to mark it as paid, the payment window expires. This status means that a trade has been cancelled. Cancelled A buyer or seller has willingly cancelled a trade. Dispute open A buyer or seller has opened a dispute. Successful A seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet. Awarded seller A dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency. Awarded buyer A dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.

When a trade starts, the seller’s crypto is automatically transferred into our secure escrow. Note: The amount transferred into escrow is the trade amount plus the escrow fee.

Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet. Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade.

With the simplified version, you go through a similar process . However, you have additional payment-specific requirements to choose from. Chat is avoided as trade instructions and requirements are integrated into the trade flow. Here is an example of such a process with a PayPal offer: 1. Start creating an New Advertisements to sell your cryptocurrency as usual. 2. Select Your Cryptocurrency from the list of top 6 Cryptocurrencies. 3. Select "PayPal" as payment method from the list of 500+ payment methods. 4. Choose your Currency form 165 listed currencies 5. Choose any one Price Type form drop down "Margin" or "Fixed" 6. If you chosen Margin then put any % of the margin you take over the current price of the asset you are selling. but if you chosen Fixed then put the price of the asset you are selling. 7. Select payment window from the list. This will tell buyer to the time of your advertisement. 8. Set Minimum and Maximum limit of your advertisement that you want to buyer pay between that limit. 9. Set your Payment Details for the buyer like type in your email for the PayPal which is chosen as your Payment Method . Note: We will show your email address to the buyer. Note: If your trade requires a security deposit, you'll need to make the deposit to ensure your offer will be visible on the marketplace.

Step 1 1. Click Upload to upload the proof of payment the same way as all previous files. 2. After making the payment and uploading the proof requested, click I Have Paid button. The Step 3 section activates. Step 3 Wait for the seller to release cryptocurrency. In the event of success, you receive a notification confirming that the funds have been transferred to your cryptocurrency wallet. Tip: After a successful trade, do not forget to leave feedback for your trade partner. Have a look at our articles about how to buy cryptocurrency with online wallets and how you can create an offer to sell your cryptocurrency.

If you have started a dispute but changed your mind and want to cancel it, do one of the following: If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release. If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel. Tip: To ensure the best solution possible, wait for a moderator and let them decide how to solve the dispute.

Find out what evidence you should provide during a trade dispute, whether it’s via gift card, bank transfer, credit card, or other payment methods. General tips: The more information you provide during the dispute process, the easier our team will be able to process your dispute. We’ve put together a collection of best practices to help our team accurately process your disputes. When uploading evidence: Make sure the image is not cut off or cropped Make sure the image is clear Do not alter or change the image What information should I provide? Gift card disputes: Buyer: Image of the gift card with the TheExchang trade chat clearly in the background (please make sure that all four corners of the card are in the image) Receipts to prove that you own the gift card Video recording of checking the balance of a gift card before uploading it during the trade Evidence showing you own the gift card (history from the issuer’s website, etc.) Seller: A full screen, un-cropped screenshot that shows both the code itself and the error message received when trying to redeem For more information on gift card disputes, take a look at this article. Bank transfer disputes: A PDF of your bank statement that shows the transaction Video recording of transaction history (name must match the name on your TheExchang account, and please show the transaction history from the day before the trade up until today) Audio recording from you and the financial institution confirming the transaction Goods and services disputes: Any evidence you have (selfie with the person you traded with, receipts, etc.) Online wallet disputes: Screenshot of the online wallet transaction that took place Proof that the online wallet belongs to you (video recording of your online wallet account name matching the name on your TheExchang account) Debit/credit card disputes: Proof that your card was charged (video recording of your bank account name matching the name on your TheExchang account and 10 days of transaction history and please make sure the date is visible) Audio recording of the conversation between you and your card provider confirming the transaction Cash disputes: Any evidence that you have that shows your cash withdrawal (bank statement, ATM receipt, etc.) Digital currency disputes: The trade/hash ID of the transaction Any additional screenshots that prove you completed the transaction

As a buyer and seller of cryptocurrency on TheExchang, finding out when it is the right time to file a dispute to resolve an issue is very important. To help you out, we've listed below the instances or indicators that you already need to file a dispute. As a buyer: If you’ve followed the seller’s instructions and completed the payment, but the seller refuses to release the crypto If you made the payment but the seller stops responding and has not released the crypto If you notice any violations of the Terms of Service As a seller: If the buyer marks the trade as “paid” but is unresponsive If the buyer says they have paid you but you did not receive the payment or there’s an issue with the payment, If you notice any violations of the Terms of Service

During a dispute, we recommend that both parties, seller and buyer, adhere to our Terms of Service. At TheExchang, we try to be as fair and helpful as possible, and during the process, we recommend that users be forthcoming with information in order to quickly and correctly resolve the dispute.

TheExchang conducts thorough investigations to resolve gift card disputes. Here are several possible reasons why you may lose a dispute.

You redeemed a valid gift card and did not release the cryptocurrency A violation of the offer terms and/or trade instructions Suspicious trade activity You provided insufficient, false, or edited evidence Other violations of TheExchang’s Terms of Service Note: Some of these reasons could lead to you being permanently banned from our platform.

A photo of the original gift card with your TheExchang trade chat clearly visible in the background A complete photo of the original receipt (no cut-offs) For electronic codes (e-codes), an invoice of the original payment and video recording of your bank statement as proof of purchase Proof of conversation with the gift card issuing company’s customer support Any additional evidence as required by TheExchang (Example: ID Verification) Note: Gift card disputes may take up to three weeks to resolve. Following the moderator's instructions and being responsive in the trade chat is important for resolving the dispute in a timely manner. Here’s a detailed article about the dispute process. As per our Terms of Service, we remind you that TheExchang is neither a licensed gift card vendor nor an authorized dealer of any gift card issuer, and brokering or reselling gift cards is strictly prohibited on our platform. TheExchang understands that gift card disputes can be quite challenging and we are continuously working towards solutions to make the trading experience safe and secure for all our users.

Creating an account on TheExchang is a straightforward process that allows you to access the platform's features and start trading cryptocurrencies. Here's a step-by-step guide on how to create an account: Step 1: Visit TheExchang Website Open your web browser and navigate to the official website of TheExchang (https://www.theexchang.com/). Step 2: Sign Up/Register Look for a "Sign Up" or "Register" button on the homepage. Click on it to begin the registration process. Step 3: Provide Your Information You will be directed to the registration form. Fill in the required information, which typically includes: Your email address (make sure it's a valid and accessible email). A secure password that meets the platform's requirements. Any additional information requested, such as your name and country. Step 4: Agree to Terms and Conditions Carefully read the platform's terms of service and privacy policy. If you agree to them, check the box indicating your acceptance. Step 5: Verify Captcha Complete any captcha or verification challenge that may be presented to confirm that you're a real person. Step 6: Verify Your Email After submitting the registration form, you will receive an email from TheExchang containing a verification code. Put the code to verify your email address. This step is essential to activate your account. Step 7: Log In Once your email is verified, return to the TheExchang website and log in using the email and password you provided during registration. Step 9: Update Your Information After verifying email address, You will be redirected to update your information once again like your first name, last name, complete address. This process will enable to activate your TheExchang wallet. Step 8: Set Up Security Measures Upon logging in, you may be prompted to enhance your account security. This might involve setting up two-factor authentication (2FA) or providing additional verification. Step 9: Explore Your Account Dashboard After completing the registration and security setup, you'll be directed to your account dashboard. Here, you can explore available features, manage your profile, and navigate through the platform. Step 10: Complete Identity Verification (if required) Depending on your local regulations, you might need to complete identity verification (KYC) to access certain features or higher transaction limits. Congratulations! You've successfully created an account on TheExchang. From here, you can explore the trading features, deposit funds into your account, and start trading cryptocurrencies. Remember to keep your account credentials secure and follow best practices for online security.

This is where you can see your active trades.

Welcome to our Three-Level Referral Program, designed to reward you for introducing others to our platform and expanding our community. By participating in this program, you have the opportunity to earn commissions based on the trading activities of users you refer. Here's how our multi-tiered commission structure works: Level 1 Commission (5%): When you refer a new user directly to our platform, you will earn a commission of 5% of the trading fees generated by their transactions. This means that for every successful trade your Level 1 referral makes, you'll receive 5% of the trading fees as your commission. Level 2 Commission (3%): Additionally, our program extends to the referrals made by those you've directly referred. If one of your Level 1 referrals brings in new users, you'll earn a Level 2 commission of 3% on the trading fees generated by these Level 2 referrals' transactions. Level 3 Commission (1%): Lastly, your rewards continue to the third level of referrals. If any of your Level 2 referrals successfully bring in new users, you'll earn a Level 3 commission of 1% on the trading fees generated by these Level 3 referrals' transactions. How to Participate: Register on our platform and log in to your account. Access your unique referral link provided in your account settings. Share this referral link with friends, family, and your network. When someone signs up through your link and starts trading, you'll begin earning commissions based on the trading activities of your referral network. Benefits of the Three-Level Referral Program: Earn Passive Income: By referring new users to our platform, you have the potential to earn passive income based on their trading activities. Expand Our Community: Help us grow our user base and contribute to a thriving community of traders and enthusiasts. Rewarding Engagement: The more active and successful your referrals are, the more commissions you'll earn, providing an extra incentive to help your referrals succeed. Terms and Conditions: Commissions are calculated based on the trading fees generated by referred users' transactions. Referral commissions are usually paid out in the cryptocurrency used for trading on our platform. The referral program is subject to our terms and conditions, which are outlined on our website. We appreciate your participation in our Three-Level Referral Program. By referring new users and promoting our platform, you play a vital role in our growth and success. Thank you for being a part of our community. Happy trading and referring!

You can't change your email in TheExchang. To change the email address, you have to create a support ticket regarding this. Once our support team receives your request, we’ll ask you a few questions to make sure you’re the owner of your TheExchang account. From there, our team will take a look at processing your request. It may take up to 24 hours for our system to complete the change of your account’s email address. If you’re using 2FA, you will receive a validation code through either Google Authenticator or Authy. You must be able to verify the new email address.

Account restrictions, such as being Banned are not reversible; therefore, the actions are final. However, if your account is frozen, first check your email for information and then contact Support to figure out the next steps for an appeal. If your account is locked, please take a look at FAQs' article for steps on how to unlock it. Warning: The quickest way to appeal a restriction on your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on hold.

Google Authenticator is an application that implements two-step verification services for our users as an added layer of security. It uses a time-based one-time password algorithm and a HMAC-based one-time password algorithm for authenticating users of mobile applications by Google. To set up 2FA with Google Authenticator (GA), follow the steps : Google Authenticator Requirements: Download the GA app for Android or iOS Setting up Google Authenticator: Once the GA app is installed, login to your TheExchang account on a different device. Hover over More tab in the top-right corner of the page and 2FA Security from the menu. On the 2FA Security page a QR code appears. Scan the QR code with your phone by using the Google Authenticator app. A 6-digit code will appear on the app or you can copy the Setup Key for manual setup. Enter the 6-digit code into the field Google Authenticatior Code. Click on the submit button. Authenticator is set up successfully.

Although there are times when you might need to exit the chat to finish, try not to click on suspicious links that you aren’t familiar with, especially phishing links. Be cautious of users asking you to cancel a trade or switch over to a different offer link. Keep an eye out for users not following the offer guidelines. Don’t chat outside of TheExchang’s trade chat. If your trade ends up in a dispute, our team can’t help resolve the issue since it happened outside of TheExchang. Check if the address on your browser matches https://TheExchang.com before entering any account details.

It’s important to know that our moderators have specific chat bubbles and signatures to let you know that it’s really us. Here’s what a message from a real TheExchang moderator will look like: "System:- Disputed by - username please solve issue with buyer and seller."

When creating a password, make sure to use a combination of upper- and lower-case letters, numbers, and special characters.

Be cautious of users asking for sensitive information like your password in the trade chat. TheExchang team will NEVER ask for your password or other sensitive account information. If you’re in a dispute and our moderators ask you to provide a screenshot or a video as proof, make sure your passwords are not visible.

Don’t interact with suspicious emails, give away sensitive data, or click on any links that seem suspicious. For additional information, see: I have received a suspicious email. Is it from TheExchang?

Make sure you’re using trusted and secure Wi-Fi and networks—preferably a wired connection or a network with a password.

We will never request the following information: Your full credit card number, banking information, or other financial details Your TheExchang password Your one-time two-factor authentication (2FA) code Click a link to receive funds, verify information, and release or cancel the trade when you are already logged in (you can do that yourself on TheExchang) We also won't send you links asking you to click to receive funds, verify your information, or release or cancel a trade when you're already logged in. Please report it to us immediately if you receive a message requesting any of the above information.

While scammers change their tactics frequently, look for these classic signs of a phishing or spoofing attempt: The user requests your bank account, username, password, national identity number, or identity. A claim is made that your account is compromised. In such cases, we may send only automated messages from “no-reply” email addresses. You receive an unsolicited email with a link to verify your account information. There are typos in the email address. It’s common to see something like [email protected] or [email protected] or [email protected] You receive suspicious links that don’t lead to www.TheExchang.com. Before you enter your login information or click on a link, double-check the URL by copying it into your address bar without pressing Enter. You receive emails that mimic our design. These emails aim to distract you from any typos in the email address or website links by using pictures and colors similar to our platform.

If you forgot your password and can't sign in to your TheExchang account, follow these steps to reset it and request a new password: 1. Click the Log in button on the home page 2. Click “Forgot password?” 3. Enter your username or email address and then click Send Password Code. From there, you'll receive an email from us with a link to reset your password. If you have 2FA enabled, you will be asked to input the 2FA code to complete your password reset request. Note: If you received a password reset link via email, the link is valid for 60 minutes. If you requested an email link multiple times, use the latest link you received. See our security guide for additional information on improving the safety of your account. You can also check how to change the password in your profile settings.

Have you had problems with your two-factor authentication (2FA)? Here's how to troubleshoot 2FA via Email, or Google Authenticator. Google Authenticator If your GA codes don’t work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock and set it to the correct time zone. An incorrect clock can cause codes to be out of sync. Email If you’re having issues receiving a 2FA via email code, please check the following: Make sure your inbox is not full. Make sure emails from TheExchang are not going into your spam folder. Make sure your email is verified on your TheExchang account. If you haven’t been using 2FA via Google Authenticator or Authy or your email is not verified on your TheExchang account, please contact our support team to reset your 2FA.

If you think someone has gained access to your account or suspect that login details have been compromised, here’s what you can do: If someone logged into your account but you still have access to it, do one of the following: Usually, whenever there is a new or unexpected login on your account, we immediately notify you via email with a link to report it and lock your account if you suspect intrusion. So just click the link in the email. Your account is locked immediately, and all sessions are terminated. The faster you act, the higher your chances of saving your bitcoin. Next, contact support to restore access to your account. After that, take steps to protect your account. Alternatively, while logged in to your account, simply proceed with the following steps: Steps to protect your account: Change your password to something secure (a password that you have NOT USED on other sites or emails). Try to make your password as complex as possible, but at the same time, be sure to remember it. Check to ensure that none of your other settings, such as your email or phone number, were changed. If they were changed to something you don’t recognize, change them back. Log out of your account. Log back in using your new password. Download Google Authenticator(iPhone/Android) or Authy (Mac/Windows). Turn on 2FA on TheExchang and scan the code with your phone. Remember to turn 2FA on for BOTH login and sending out as it will make your transactions more secure. We recommend using Google Authenticator or Authy over email 2FA, as it is more secure. Just bring up the app and get the code every time you want to log in or send crypto. Note: If the support team can trace the hacker and recover any funds, we will contact you. Hackers often cover their actions very well, and it is not possible to track them down to reverse cryptocurrency transactions. It is advised that you change passwords for any other accounts you have online, as hackers normally gain access by getting into your email or other accounts. If you can’t log in to your account: Contact support and provide all the information required by our support agents. Once it’s verified that you are the account owner, inform support that you need an ACCOUNT LOCKDOWN. The support team will see if there is enough data to prove you are not a hacker (and will try to give you access to your own account). Once it is verified that you are the victim and rightful account owner, account access will be restored. Once you log in, secure your account immediately. How did this happen, and how can I prevent it from happening again? To prevent this from happening again, we suggest that you don’t use the same password across websites and that you have 2FA with Google Authenticator enabled. At TheExchang, we are constantly improving our security processes to keep your funds as safe as possible. So where did the cryptocurrency go? Check your account activity to see who logged into your account. Take note of their IP address. Check your wallet ledger to see the cryptocurrency address they sent your coins to. With the cryptocurrency address and the IP address of the thief, you have some information, but it is often impossible to track them down. Our support team does not have the resources to help you investigate further because hackers often use VPNs and also because of the general anonymity of cryptocurrency. It is nearly impossible to track them down, so try your best to make your account as secure as possible. Enabling 2-Factor Authentication is a good way to prevent any of these from ever happening.

The amount sent and the amount received on Bitcoin transactions may differ due to transaction fees and currency rate differences. While sending Bitcoin, it is important to keep in mind the transaction fees and possible currency rate differences.

Sending funds to an external wallet will not have any TheExchang transaction fee . The amount of crypto you're sending in addition to the fee will be deducted from your wallet. The currency rate will also be different from the one the recipient will see in their wallet. Why? TheExchang may use different rates from those used by the recipient's wallet service. So while 0.05 BTC in a TheExchang wallet may be equal to 100 USD, in another wallet service it may be equal to 101 USD or 99 USD, for example. External transactions may take some time. During this timeframe, the Bitcoin value may change. This is out of control of any cryptocurrency service. So if in your TheExchang wallet, 0.05 BTC appears as 105 USD, in the recipient's wallet it may appear to be worth less or more, for example, 100 USD or 115 USD, due to a drop or increase in the value of Bitcoin. Remember that you are sending Bitcoin and not fiat amount. So the recipient will still receive 0.05 BTC in this case. Some other wallet services may have a deposit fee. TheExchang does not charge any deposit fee.

Blockchain transactions are irreversible. Unfortunately, TheExchang has no control over them and cannot cancel or reverse transactions. This applies in all cases. If you were hacked and someone sent out your coins, If you sent crypto to the wrong address, If you released crypto in a trade by mistake. If you were scammed. Once your cryptocurrency is sent out, it cannot be reversed. Please read our security guide to increase the protection of your funds. If you still want to try tracking the cryptocurrency address you accidentally sent your crypto to, you can use tools like Block Explorer. If you accidentally released your crypto to a trade partner or if you think another TheExchang user has scammed you, please contact our support team.

The Bitcoin you sent may not appear immediately in the recipient's wallet balance, but that doesn't mean that the funds are lost. Here are some steps for you to figure out what could have happened: Make sure you sent the Bitcoin to the correct wallet address. You can check this by going over your transaction history. If the recipient’s wallet address is correct, go to the next step. If you have used an incorrect address, go to this article about recovering funds sent to the wrong wallet address. Check the transaction status on Blockcypher.com or Blockchain.com If you see less than three confirmations, give the transaction some more time to be processed (this may take up to 24 hours). If you see three or more confirmations, contact the recipient’s wallet service provider to investigate this situation further. Note: Don't worry—if you've entered the correct recipient's wallet address, your funds will be recovered.

You can easily send your Bitcoin from your TheExchang Wallet to an external wallet, as we support all major Bitcoin wallet types except for one. There are three Bitcoin address formats currently in use: P2PKH addresses which begin with the number 1. Example: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2. P2SH addresses starting with the number 3. Example: 3J98t1WpEZ73CNmQviecrnyiWrnqRhWNLy. Bech32 addresses also known as "bc1 addresses" starting with bc1. Example: bc1qar0srrr7xfkvy5l643lydnw9re59gtzzwf5mdq. Bech32 is supported by the majority of software and hardware wallets, but only a few exchange platforms. TheExchang Wallet allows withdrawals to P2PKH, P2SH, and Bech32 addresses.

Since we use a custodial wallet, you may see a different wallet address listed on the transaction inputs, but don't worry; this is normal.

Cryptocurrency transactions are irreversible. To get your funds back, you must contact the receiver and request that they be sent back. If you don’t know to whom the address belongs, you can’t do anything else to retrieve the funds. Warning: Always double-check and ensure that the address you’re sending funds to exactly matches the address of the recipient beforehand.

Ethereum is an open-source blockchain network on which companies can build products. Ethereum is the second-largest cryptocurrency after Bitcoin. Ethereum is also a network where ETH (Ethereum), USDT (Tether), and other cryptocurrencies transact.

Unfortunately, Ethereum transactions can’t be cancelled or reversed.

Head to the Wallet tab and click "Generate New ETH Address" in the Ethereum (ETH) section.

USDC is a stablecoin that keeps its value around the $1 mark. Although its rate can fluctuate a bit, it maintains a 1:1 representation of the US Dollar on the Ethereum blockchain. For more information about USDC, you can visit their website.

As TheExchang promise you with 100% Charge Free Platform, Only the network fees will be charged. Under Zero Charge Policy, TheExchang will not charge any fees. You just create a support ticket with the amount you want to convert and our support team will do that for you it will transfer from converting cryptocurrency to USDC directly into your wallet.

Unfortunately, transactions on the blockchain cannot be canceled or reversed.

Log in to your TheExchang account and head to the Wallet page. Look for USDC currency under Assets and click "Generate New Address". From there, you can copy your Tether wallet address. Please make sure the amount you’ll be receiving is worth more than the fee!

Log in to your TheExchang account and head to the Wallet page. Look for Tether (USDT.ERC20 or USDT.TRC20) currency under Assets and click "Generate New Address". From there, you can copy your Tether wallet address. Please make sure the amount you’ll be receiving is worth more than the fee! Notes: After USDT is sent, the transaction needs 12 confirmations on the blockchain to be successful. You can check out the status of the transaction through Etherscan here. Just grab the transaction ID from your TheExchang wallet here and enter it into Etherscan to track it. If you have an old Tether address, you'll be charged a network fee when you use it to deposit Tether. You can avoid that fee by using your new Tether address.

TheExchang does its best to give users the option to save on fees for USDT transactions; that's why the TRON (TRC-20) Network was added. Transaction fees on the blockchain can get expensive and are sometimes unpredictable. These fees are called Network fees and do not go to TheExchang. They go to the blockchain networks to make sure your funds are safe. Luckily, the fees in the TRC-20 Network are lower than the fees in older blockchains (such as Bitcoin and Ethereum).

You will be charged a network fee when sending USDT via the TRON (TRC20) network, and that's on top of the TheExchang Wallet fee. Check out this article for more information on our fees.

We understand that receiving emails from us is crucial for staying updated about your account and transactions. If you're not receiving emails from TheExchang, we're here to help you resolve this issue. Follow these steps to troubleshoot and rectify the problem: 1. Check Spam/Junk Folder: Emails from TheExchang might sometimes be filtered into your spam or junk folder. Check these folders in your email account to see if any of our emails have been misclassified. 2. Whitelist TheExchang: Ensure that the email address [email protected] is added to your email's whitelist or safe sender list. This helps prevent our emails from being blocked by your email provider's filters. 3. Search All Folders: Use your email's search function to look for emails from TheExchang across all your folders, including inbox, spam, and archived folders. 4. Verify Email Address: Double-check that the email address associated with your TheExchang account is correctly entered and up to date. Log in to your TheExchang account and navigate to the account settings to verify your email address. 5. Resend Verification Email: If you're having trouble receiving verification emails, you might need to request a new verification email from within your TheExchang account settings. 6. Contact Support: If you've tried the above steps and you're still not receiving emails from TheExchang, please contact our support team. Explain the issue and provide your registered email address and any relevant details. Our support team will investigate and assist you in resolving the problem. 7. Check Email Filters: Check if you have any email filters set up that might be affecting the delivery of emails from TheExchang. Make sure that emails from our domain are not being automatically filtered or redirected. 8. Update Email Settings: Ensure that your email account settings are configured to receive emails from unknown senders or domains. Sometimes overly strict settings can prevent the delivery of legitimate emails. 9. Verify Email Service Status: Occasionally, email service providers might experience temporary issues that affect email delivery. Check the status of your email service provider to rule out any broader issues. We apologize for any inconvenience you're experiencing and appreciate your patience as we work to resolve this matter. Your satisfaction is our priority, and we're committed to ensuring that you receive important communications from TheExchang.

Your funds are safe in your TheExchang Wallet, but if you want to keep USDT in your own wallet, you can find the software for your desktop or mobile device here: Ethereum Wallets TRON Wallets

Tether (USDT) is a stablecoin that is worth around 1 USD. The rate can fluctuate a bit, but it's a 1:1 representation of 1 US dollar on the Tether blockchain. If you need any assistance from our Support team, do not hesitate to contact us.

Unfortunately, transactions on the blockchain can’t be cancelled or reversed. If you need any assistance from our Support team, do not hesitate to contact us.

You can buy or sell USDT the same way you would buy or sell Bitcoin in the marketplace! Head over to the buy and sell pages to see a list of the current USDT offers. You can also create your own USDT offers (just make sure you’re ID verified!). You can also convert your BTC and ETH into USDT in your TheExchang Wallet. If you need any assistance from our Support team, do not hesitate to contact us.

Margin is an amount added to the cost price to get to the final selling price or the gross profit. It can be calculated in a fiat amount or a percentage. A margin can be both positive and negative; a negative margin means that you expect the buyer to pay for the item less than its cost price. If you need any assistance from our Support team, do not hesitate to contact us.

A Transaction ID or TXID is an identification number for a Bitcoin transaction. An alphanumeric string labels each transaction within the coin's blockchain. This differs from trade IDs, which are only associated with the trades made within the TheExchang marketplace for receiving cryptocurrencies only. In comparison, TXIDs are recorded over the blockchain and work within the wallet for a Bitcoin trade. Example. 9a2468889936b87b8d64211e1d2a36afebff6c73eaa8fa4a849cfe099076e723 If you need any assistance from our Support team, do not hesitate to contact us.

A message proving that the traded Bitcoin has been received and the trading or transaction is successful. If you need any assistance from our Support team, do not hesitate to contact us.

A string of letters and numbers that is derived from a private key. A public key allows one to receive Bitcoin. If you need any assistance from our Support team, do not hesitate to contact us.

A computer or group of computers that add new transactions to blocks and verify blocks created by other miners. Miners collect transaction fees and are rewarded with new bitcoins for their services. If you need any assistance from our Support team, do not hesitate to contact us.

A dispute is an argument or disagreement between people or groups. Disputes on TheExchang are helpful when a trade does not go as planned. When misunderstanding, miscommunication, disagreement, or any other controversy arises between parties. When a dispute is started, a moderator will intervene to help settle the trade. If you need any assistance from our Support team, do not hesitate to contact us.

Pegged currency is a digital currency directly connected and has equal value to its designated currency, such as USD or EUR. A pegged cryptocurrency is also referred to as a stablecoin. Tether is one of the most popular pegged cryptocurrencies. Here are three examples of Tether being pegged to conventional currencies: 1 USDT is pegged to 1 USD. 1 EURT is pegged to 1 EUR. 1 CNHT is pegged to 1 CNH. If you need any assistance from our Support team, do not hesitate to contact us.

A Bitcoin wallet address is a set of letters and numbers to send and receive Bitcoin. It can be shared publicly if you want other people to send you Bitcoin. Here is an example of a Bitcoin wallet address: 3F1tAaz5x1HUXrCNLbtMDqcw6o12Nn4xqX A wallet address can also be presented as a QR code. If you need any assistance from our Support team, do not hesitate to contact us.

Cryptocurrency or digital currency uses cryptography instead of a central bank to provide security and verify transactions. Bitcoin is the first developed cryptocurrency. If you need any assistance from our Support team, do not hesitate to contact us.

Mining uses computer hardware to do mathematical calculations to confirm transactions on the Bitcoin network. Miners collect transaction fees for the transactions they confirm and are awarded Bitcoin for each block they verify. If you need any assistance from our Support team, do not hesitate to contact us.

AML refers to laws and procedures that prevent people from disguising illegally obtained funds as legitimate income. TheExchang takes AML protocol seriously, and we abide by all laws, regulations, and procedures. If you need any assistance from our Support team, do not hesitate to contact us.

Peer-to-Peer is a type of network where participants communicate directly with each other rather than through a centralized server. The Bitcoin network is an example of a peer-to-peer network. If you need any assistance from our Support team, do not hesitate to contact us.

The Bitcoin blockchain is a public record of all Bitcoin transactions. You might also hear the term “public ledger” to describe it. The blockchain shows every record of Bitcoin transactions in order, dating back to the first one. The entire blockchain can be downloaded and openly reviewed by anyone, or you can use a block explorer to review the blockchain online. If you need any assistance from our Support team, do not hesitate to contact us.

A hash is a mathematical function that generates unique identifiers to solve blockchain computations and secure the network. If you need any assistance from our Support team, do not hesitate to contact us.

Your TheExchang Dashboard is your hub for all your cryptocurrency trading needs. It is your personalized tool for accessing all the information you need. Default dashboard, where you will see active trades and shortcuts for buying and selling cryptocurrency. On this dashboard, you can create and edit your offers and see your past trades, affiliates' overview, and account activity. If you need any assistance from our Support team, do not hesitate to contact us.

Offers are trade proposals split into Buy and Sell categories and have options such as currency, exchange rate, and payment methods. Buy offer: This is a trade proposal created by users trying to buy cryptocurrency in exchange for a different payment method (i.e., gift cards, fixed currencies). Payment methods are set by the buyer in this instance. Users can find buy offers here. Sell offer: This is a trade proposal created by users trying to sell cryptocurrency in exchange for a payment method set in the offer. Users can find sell offers here. If you need any assistance from our Support team, do not hesitate to contact us.

You can trade on TheExchang by searching for existing offers. But in this case, you depend on the terms of others. Creating your own offer allows you to set your terms and trade partner-related requirements and create a flow of trades. If you need any assistance from our Support team, do not hesitate to contact us.

KYC is a term used to describe how businesses, such as TheExchang, identify and verify their users' identities. KYC is part of AML. For more information on TheExchang’s KYC protocol, visit our page in the Help Center and check our Privacy Notice. If you need any assistance from our Support team, do not hesitate to contact us.

Also known as a "miner's fee," a transaction fee is an amount of cryptocurrency the miner collects from each transaction. Please take a look at the list of our fees in this article. If you need any assistance from our Support team, do not hesitate to contact us.

A transaction is an entry in the blockchain that describes a transfer of Bitcoin from one address to another. A transaction occurs when data is sent to and from one Bitcoin address to another. Like when you send money from one person to another in a traditional financial transaction, with Bitcoin, you do a similar action by sending data (Bitcoin) to each other. If you need any assistance from our Support team, do not hesitate to contact us.

If you encounter an error when uploading a file in the trade chat, here's what you should do. Getting an error when uploading a file in the trade chat. To upload a file successfully, it needs to meet these requirements: File formats accepted: jpeg, jpg, png, and pdf Max 3 files can be uploaded simultaneously The file max size is 300MB If you need any assistance from our Support team, do not hesitate to contact us.

This is what you need to do when you send out cryptocurrency and see a message showing "Bitcoin queued to send out." If the transaction is already listed on the blockchain, this could be a slowdown on the blockchain network. But if it just shows as in queue and not showing on the blockchain, it could be failed sent out within TheExchang. It must be reported to support, and the send-out batch should be rebroadcasted manually. If you need any assistance from our Support team, do not hesitate to contact us.

When sending Bitcoin to an external wallet, you may encounter an "Unknown Bitcoin Address" error message. This may happen because: You have entered an incorrect wallet address. You have entered a non-existing wallet address. You have entered an address that is not a Bitcoin network address. To resolve this error, do the following: Verify the wallet address you enter. Ensure you have entered a valid Bitcoin address. If you need any assistance from our Support team, do not hesitate to contact us.

If you started a trade on TheExchang, but the trade chat won't load or initialize, please follow the following steps to fix the issue: To begin with, please clear the cache and cookies and try using a different browser. If this solution does not work, please check the status on Firebase. If the status is OK, please get in touch with us for additional assistance via our contact form.

We understand that a change in your wallet address can be confusing and raise questions. Wallet address changes are a natural part of the cryptocurrency ecosystem and are often tied to security and privacy considerations. Here's why your wallet address might have changed: 1. Security Enhancement: Cryptocurrency wallet addresses are sometimes changed to enhance security. Reusing the same address for multiple transactions can potentially expose your transaction history and make it easier for malicious actors to track your activities. Changing your address helps mitigate this risk. 2. Privacy Considerations: Privacy is a key concern for many cryptocurrency users. Changing wallet addresses adds an additional layer of privacy by making it more difficult for third parties to associate multiple transactions with the same user. 3. Hierarchical Deterministic (HD) Wallets: Many modern wallets, including those offered by TheExchang, use Hierarchical Deterministic (HD) wallet technology. HD wallets generate a new address for each transaction, ensuring that your funds are stored across multiple addresses. This improves security and prevents address reuse. 4. User-Requested Address Change: In some cases, users might manually request a new wallet address. This could be due to concerns about the security of the existing address, or the desire to create a fresh address for a specific purpose. 5. Technical Upgrades: Wallet providers may occasionally make updates to their systems or underlying technologies. These upgrades might involve generating new wallet addresses to align with updated security standards. 6. Exchange Policies: If you're using a wallet associated with an exchange like TheExchang, the exchange might periodically change wallet addresses for various reasons, including maintenance, security, and operational efficiency. 7. Network Changes: In certain cases, changes to the underlying blockchain network might lead to changes in wallet address formats or requirements. This is rare but can occur due to network upgrades or forks. 8. Enhanced Privacy Features: Some wallets implement advanced privacy features that involve generating new addresses to mask the origin and destination of transactions. In summary, wallet address changes are generally done to enhance security, protect your privacy, and align with best practices in the cryptocurrency space. If you notice a change in your wallet address, rest assured that it's a normal part of using cryptocurrency wallets, especially if you're using an HD wallet. If you have concerns or questions about a specific wallet address change, we encourage you to reach out to our support team. We're here to assist you and provide any clarification you need. Thank you for your understanding and for choosing TheExchang as your cryptocurrency platform.